EuroDate.com: Refund and Cancellation Policy

Who We Are

These Services are operated by Dil Mil Inc (the “Company” or “we”, “us”, “our” etc.). The Company is your contracting party in respect of the Services. Its identification and contact details are set out below:

Company name: Dil Mil Inc
Company registration number: 5529030
Registered address: 200 Townsend St., Unit 43, San Francisco CA 94107, USA
Contact email: support@EuroDate.com

Introduction

This Policy explains when you may be entitled to a refund in connection with our Services.

Purchases on EuroDate.com are generally non-refundable, and the exceptions to this rule are set out in this Policy. We offer two types of refunds: Credit Refunds, which return credits to your account, and Monetary Refunds, which return funds to your original payment method. Each type of refund is available in the circumstances set out below.

1. Credit Refund

Used Credits are generally non-refundable, except in the circumstances described in this Policy, our Terms of Use Agreement, or where otherwise required by applicable law.

Credits can be refunded to your account in any of the following situations:

A. For cases when a Correspondent had been reported for inappropriate activities according to our Dating Security Policy or was found on a trustworthy anti-scam site.

In such a case, we will assess the claim and may issue a partial or full refund to the Member affected by such inappropriate activities, where that claim is supported by reasonable evidence.

As a general rule, refunds under section 1 above may be issued where a verified member is confirmed to have committed a violation (see our Terms of Use Agreement to learn more on verified members). At our sole discretion, we may also issue a refund in other circumstances, depending on the facts. Each refund request is assessed on its individual circumstances.

B. In the event a Correspondent is no longer interested in the Services or requests their profile to be deleted.

The termination or deletion of a Correspondent’s profile does not, by itself, entitle you to a refund of Credits spent on your communications with that Correspondent.

We may review the relevant correspondence and, at our discretion, issue a partial or full Credit Refund where justified by the circumstances. Where only your last message(s) to a deactivated Correspondent are affected, the refund will typically be limited to the Credits spent on those messages. This does not prevent us from issuing a larger refund where appropriate.

If a Correspondent has found a match and that match is not you, you will not be entitled to a refund solely on that basis.

C. For a completely or partially poor quality service:

1. There was no video stream in the video chat / Camshare, or the video stream was interrupted as a result of poor connection due to website malfunction.
2. Receipt by you of a duplicate letter from a Correspondent Member and/or poor-quality of translation of a letter.
3. Delivery contents did not resemble the goods ordered.

Credits may also be refunded in other circumstances where we accept that the circumstances justify a refund.

2. Monetary Refund

In the following circumstances you are entitled to request a monetary refund:

1. If it is proven that your card was used fraudulently on our website, your money will be refunded. Should you suspect credit card fraud, please contact us immediately, and we will investigate.
2. For erroneous purchases made by you, provided that these are not systematic requests (one-time only):
   1. If the purchased credits are not spent, then you are entitled to a full refund.
   2. If the purchased credits are spent partially, then you are entitled to a partial refund.

3. In case we terminate your membership without cause.

   In such a case, you shall receive a refund, pro rata, of any paid but unused fees that we have received from you.

If your membership was terminated by reason of violation of our Terms of Use Agreement and/or Privacy Policy, or at your request, you will not be entitled to any refund of unused fees, except where otherwise required by applicable law.

Please note that unused credits (excluding subscription credits) expire 90 days after their purchase date. Unused subscription credits expire at the end of the one-month subscription period and will not be moved to the next subscription period.

The money refunded will NOT exceed the amount paid for a particular service or product.

Nothing in this Policy limits any mandatory refund, cancellation, withdrawal, or other consumer rights available under applicable law.

3. How to Request a Refund

To request a credit or monetary refund, or to cancel your membership, contact our support team using the "Contact Us" email form. We will reply within 72 hours. If your request is approved, we will issue the refund to your account as described above. Where a monetary refund is due, it will ordinarily be issued to the original payment method used for the transaction, unless an exception applies in accordance with applicable law or payment processing requirements. Any such exception will be documented.

4. Declaration of acknowledgement

If you initiate a chargeback on a transaction billed to your account, we may be required to disclose communications and transaction records relating to your account to the extent reasonably necessary to verify the validity of the disputed charge, for example to our payment providers or card schemes. Any such disclosure will be limited to what is necessary for that purpose, and our Privacy Policy does not restrain disclosures made on this limited basis.

5. Monthly Credit Pack or Bundle Subscription cancellation

To cancel your Monthly Credit Pack or Bundle Subscription, you may follow these instructions:

1. Log in to your account;
2. Go to Profile settings;
3. Find the section “Manage Account”;
4. Click on the link “Go here” in the sentence “Need a break? Go here to hide your account or cancel membership”;
5. Select “Cancel subscription”;
6. Confirm the further steps.

For subscriptions purchased through the App Store or Google Play, you may manage or cancel your subscription through your Apple ID Account Settings or Google Play subscription settings, as applicable.

Do not hesitate to contact us in case of any difficulties throughout the process.

6. Cancellation

Your Monthly Credit Pack or Bundle subscription will be cancelled with effect from the end of your current subscription period, and will not renew thereafter. You may continue to use the Services until the end of the period already paid for. Cancellation of your subscription does not, by itself, terminate your Membership. This does not affect any statutory cancellation or withdrawal rights, or any refund you are entitled to under this Policy or applicable law.

Unless otherwise required by applicable law or provided under this Policy, cancellation of automatic renewal does not entitle you to a prorated refund of the subscription fee already paid for the current billing period.

Depending on your jurisdiction of residence, the following rules may additionally apply:

For EU and UK Members

Members from the EU and the UK may cancel their first Monthly Credit Pack subscription, without penalty or obligation, at any time prior to midnight of the 14th day following the day of becoming a Member.

For Members from the US and the rest of the World

Members from the US and the rest of the World may cancel their first Monthly Credit Pack subscription, without penalty or obligation, at any time prior to midnight of the third business day following the day of becoming a Member.

In order to cancel your first subscription to the Monthly Credit Pack, please email to our support team a signed and dated written notice which states that you are canceling your purchase. Please include your username and email address in any notice; otherwise, your refund may be delayed. Please follow the "Contact Us" section below for contact information.

Alternatively, you may mail the cancellation notice to the Company address stipulated in the "Contact Us" section below. The mailing must be postmarked during the three-day cancellation period.

If you cancel your Monthly Credit Pack subscription during the three-day cancellation period, we will return the payment you have made within ten days of the date on which we receive notice of cancellation. Please note that additional documents may be requested from you to proceed with the refund. You will not be allowed to rejoin the Services as a Member after cancellation according to this section.

If you die before the end of your Monthly Credit Pack subscription period and there are unused Credits, your heir shall be entitled to a refund of that portion of any payment you had made for your Monthly Credit Pack subscription that is allocable to the period after your death. Additional documents may be requested from your heir.

If you become disabled (such that you are unable to use our Services before the end of your Monthly Credit Pack subscription period and there are unused Credits), you shall be entitled to a refund of that portion of any payment you had made for your Monthly Credit Pack subscription which is allocable to the period after your disability by providing us with notice and evidence of disability at the same address as listed above. Additional documents may be requested from you.

7. Contact Us

The company’s contact information is: Dil Mil Inc, located at 200 Townsend St., Unit 43, San Francisco CA 94107, USA.

Please direct all requests, communications, inquiries, clarifications, and information submissions to our Support Team via Live Support (for registered users only) or by using the "Contact Us" email form.

Please visit our Help Center page for information regarding the Website and your actions there.